1. What should I do if I want to change address?
If you need to modify your address after placing an order (whether it’s a pre-order or in-stock order), please contact us immediately! You can reach us directly through our website or email us at (service@glochnshop.com).
For in-stock products: We default to shipping at the fastest speed possible. Therefore, it’s best to ensure that the address you provide during the ordering process is accurate. However, if you have an urgent situation that requires changing the address, please contact us as soon as possible. Once the tracking number is updated, we basically have no way to help you change the address.
For pre-order products: Since the duration of the pre-order period is uncertain, please remember to contact us if you move or if there are any other situations where the delivery address needs to be changed. We can only guarantee the use of the address provided in your order, but we are not obligated to monitor any changes in your address. Once the product is released, we will email you a notification. If your address has changed at that time, please contact us promptly.
2.Tracking Stopped Updating:
The “Departed” status of the airline means that your order has been dispatched and may have reached your country. However, there is a large backlog of goods in the United States or Canada, and the post office is usually slow. The tracking may stop updating within 15 to 40 days.
Don’t worry. The goods are still in transit. Please wait patiently.
Sometimes, the tracking information might not be updated within 45 days. (During certain periods of the year, especially for economy shipping methods, it could be up to 60 – 90 days.)
If you find that the tracking information has not been updated for more than 60 days, please contact us through our after-sales service. We will check the tracking situation and send you 1.2 times the original price in the form of a coupon.
You can use these coupons to purchase the goods you want. If any problems arise in the future, we will contact you and reclaim the coupons. Our loss rate is very low.
The shipping situation is good on other days, but it will be very bad under force majeure circumstances.
3. Where you ship the package from?
We ship from China to worldwide.
The following are the reference time limits for the countries/regions where logistics delivery services are currently available: