Account
Q:How to log in?
A:Please check this link to log in>>> Log in
Q:I forget the password for my account! How can I reset?
A:Please contact us by email and we’ll send you a reply with a prompt to reset your password.
Q:How can I get the discount and rewards for my purchase?
A:Log in to your account to get a 10% discount when purchasing two or more items! Earn 1 point for every 1 USD spent! Points can be redeemed for discounts and free gifts!
Payment
Q:My payment cannot get through, what can I do?
A:Please try to refresh the page and complete the payment again. You may also try another card or payment processor (such as PayPal). If the problem persists, please contact us anytime.
Q:What’s the payment method?
A:Secure payment with Paypal, Visa, Mastercard, Maestro, AmericanExpress,Discover,Google pay.
Products & Fit
Q:Do your shoes, shirts and other apparel items run true to size?
A:Detailed size charts are available on the product page of every single item to help you pick the perfect fit.
Q:Where are all products of the GLOCHN store manufactured?
A:All GloChn products are Made in China and shipped directly from our main warehouse located in China, ensuring logistics efficiency and delivery timeliness.
Q:Why do some products appear to have an international design style?
A:Although all GloChn products are Made in China, we incorporate both international and domestic trending design elements to cater to Chinese consumers’ preference for diverse aesthetics. Regardless of whether the design draws inspiration from overseas or is originally created locally, every single item is a high-quality product manufactured in China.
Shipping
Q:How to track my order?
A:Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
If you don’t see the email in your inbox try checking your spam folder or add service@glochnshop.com to your safe sender’s list.
👉For shipping information, we recommend you track on the site: https://www.17track.net/en/
For other inquiry, please email service@glochnshop.com
Q:What’s the shipping methods and time?
A:Please refer to About Shipping for detail. Or you can freely contact us for help anytime.